ABSTRACT
After the corona pandemic, social demands for changing the perception of space and expanding functions that contribute to improving the quality of life of the people are increasing and the need to transform the science museum into a science complex cultural space where various citizens can visit, enjoy and communicate with science culture is emerging. This study is the result of operating the citizen policy design group of the national science museum in accordance with the service design method that repeats diffuse and convergent thinking based on the understanding and insight of consumers. As the people directly participated in the process, they suggested the direction and action plan for the service goals. It led to a meaningful result of thinking about user-centered-viewexisting the policy provider-centered service establishment method. In the future, It is necessary to establish a verification system through the audience's experience and evaluation of the application of improvement and the results.